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Transcription
  • Check that Exchange and outlook integration is on in the settings. is it switched on? Yes. No.
  • There is something wrong with synchronisation between the exchange and Skype for business. Please gather the logs and escalate to L2.
  • Switch this feature on. Does this resolve the issue? Yes. No.
  • Close the case..
  • In the toolbar, hold down shift and right click and then select configuration information. check that both Mapi Status and EWS Status is OK. Are they both OK? Yes. No.
  • There is something wrong with synchronisation between the exchange and Skype for business. Please gather the logs and escalate to L2.
  • There is something wrong with synchronisation between the exchange and Skype for business. Please gather the logs and escalate to L2.

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