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  • How do I deal with poor audio quality? PSTN?. VoIP?.
  • Is Voip Quality poor as well? Yes. No.
  • This is likely a network issue on either ours or the customer side. Gather the logs and raise to L2 for further investigation..
  • This is a Carrier probelm. Please log a ticket to the telco carrier..
  • Is PSTN quality poor as well? Yes. No.
  • This is likely a network issue on either ours or the customer side. Gather the logs and raise to L2 for further investigation..
  • This is a network issue. Please have the customers IT team check their network and test the account on an alternative machine..

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