Did you confirm the customer's address or asked them if they were able to check with their neighbors?
Yes. No.
We will need to confirm the mentioned information first before we can proceed with any further actions..
Was is marked a delivered 6 days ago or less?
Yes. No.
File a Trace Request via the Carrier Request Form. We will need to wait for the outcome of the investigation before we proceed with any further action..
File a Lost Claim via the Carrier Request Form. Let us offer the customer a replacement. If the customer declines, we can proceed with a refund..