This is a password protected decision tree
Did you confirm the customer's address or asked them if they were able to check with their neighbors?
- We will need to confirm the mentioned information first before we can proceed with any further actions..
Was is marked a delivered 6 days ago or less?
- File a Trace Request via the Carrier Request Form. We will need to wait for the outcome of the investigation before we proceed with any further action..
- File a Lost Claim via the Carrier Request Form. Let us offer the customer a replacement. If the customer declines, we can proceed with a refund..