Send the customer an email and send the shortcut: aged in transit? #Defect:TransitDamage-PhotoRequest so we can request photos to file a damage claim. Once we have the pictures. We can proceed with the return and refund..
Let's process the return. Do the following conditions apply for the return? (See Image).
Yes. No.
Process a Resolution via Admin and schedule a GCT..
Process a Resolution via Admin and send the customer return labels..