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Customer Calls with a Complaint

Last updated 7 years ago First published 19 December, 2016

English Rating: ALL ages Shortest path: 3 nodes Longest path: 5 nodes Possible solutions: 3
Transcription
  • Can I resolve this complaint? Yes. No.
  • Resolve issue and notate.
  • Can this complaint be resolved? Yes. No.
  • Escalate for resolution.
  • Do best to make customer feel better, notate..