Guide Diagnosis Tool

Last updated 2 years ago First published 11 December, 2016

English Rating: ALL ages Shortest path: 3 nodes Longest path: 21 nodes Possible solutions: 11
Transcription
  • Does the guide load? No. Yes.
  • Go to Settings, select Defaults, select OK, re run the guide..
  • Have you entered your login info? Yes. No.
  • Go to Settings, enter login info, select OK. Run the guide..
  • Do you see an error loading data? No. Yes.
  • Go to Settings, select the "Soft Reset" option, select OK. Run the guide..
  • Does the guide display programme info? Yes. No.
  • Go to Settings, select the Soft Reset option, select OK. Run the guide..
  • Are you concerned that you do not have a complete channel list? No. Yes.
  • Go to Settings and change Source XML to "UK/USA" or "UK/USA Amyslist"..
  • Are you struggling to play a channel stream? No. Yes.
  • The guide is designed to provide programme information, it is the end users job to link the guide channels to streams. A selection of addons are pre-registered to the guide and will be offered as a choice when selecting a channel if the relevant channel stream is available. If the guide instead displays a menu with Choose Stream highlighted then you do not have any pre-registered addons with that specific channel stream installed. Please see the Pinned Post for more info..
  • Are you experiencing video issues such as juddering? Yes. No.
  • Please make a new post on the group support page explaining your issue and that you have completed the Diagnosis Tool..
  • Go to Settings and select the "Disable OSD" option, select OK, try the guide again. Has your issue been solved? Yes. No.
  • Enjoy the guide :).
  • Go to Settings and select the "Alternate Streaming Method" option, select OK, try the guide again. Has your issue been solved? No. Yes.
  • Enjoy the guide :).
  • Go to Settings and disable "Alternate Streaming Method" and "Disable OSD" options, select OK. Go to System Settings > Video > (change settings level to Expert), Acceleration > disable the "Surface" codec. Try the guide again. Has your issue been resolved? No. Yes.
  • Enjoy the guide :).
  • Please make a new post on the group support page explaining your issue and that you have completed the Diagnosis Tool..

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