iBoske | No Heating/Hot Water DDT

Paul Bellis

Are there any lights on the boiler. Yes. No.
Is there gas to the property? Check other gas appliances & meter. No gas. Meter is working.
What does the display show on the meter? 'Call Help'. Screen is blank. Minus credit. In credit.
Call supplier - supplier's number should be on meter.
Raise a job with an unsuccessful soft fix outcome.
Top up meter.
Reset meter - if this doesn't solve the problem, contact supplier.
Is the temperature turned up on the boiler - turn to highest setting. Yes. No.
Turn heating temperature up - if this is still not working then go back to start.
Are the room thermostats turned up high? Yes. No.
Turn temperature on thermstats up and see if heating comes on - if this does not work go back to start.
Are the radiators turned on? Yes. No.
Turn the TRVs up on the radiators - if they do not start to get warm then go back to start.
Is the pressure on the boiler above 0? Yes. No.
Raise a job with an unsuccessful soft fix outcome.
Talk the tenant through topping up their pressure. Is the boiler now working? Yes. No.
Cancel the job with a successful soft fix outcome.
Raise a job with an unsuccessful soft fix outcome.
Is the boiler turned on? Yes. No.
Turn the boiler on - if it still not working go back to start.
Is the fused spur turned on? Yes, and light is off. Yes, and light is on. No.
Raise a job and advise that there is an electrical issue with the boiler.
Turn switch on - power has now been restored to the boiler.
Is the fuse on the fuse board switched on? Yes. No.
Raise a job and advise that there is an electrical issue with the boiler.
Reset fuse - does it trip again? Yes. No.
Raise a job and advise that there is an electrical issue with the boiler.
Check boiler - power has now been restored.