iBoske | Appointment Setting Mastery

Create a Decision Tree

John Princinsky

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Contact Type. Phone. Walk In. Internet.
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Incoming/ Outgoing. Incoming - Prospect: “Hi, yeah, I was calling to see how much it is to join.”. Outgoing.
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You: “Thank you for your interest. The price of your membership here is going to depend on the program that you choose. We have quite a few options. Is this for yourself or a child?”. Myself. Child.
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Awesome. Have you ever trained before/ been a member of a gym before or is this something new for you? New. Expierienced.
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You: Okay, great. Do not worry at all. We are very beginner friendly. That’s one of the reasons why we’ve been in business so long. We’re good at helping new people with little or no experience get great results in a safe & healthy way. What is the main reason that you’re calling? What is the goal you are looking to accomplish by becoming a member? Just a Hobby. Fitness. Self Defense. Social. Esteem. Self Actualization. Competition.
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Okay, great! Yes, martial arts can be a great hobby. It's a healthy way to stay in shape, you meet some awesome people along the way, and you get a chance to really develop yourself. So, may I ask you what led you to contact us today? Answer. Answer.
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You: Very good. That’s actually the #1 reason why people become members here, to loose weight and get in shape, so you’ve called the right place. Have you tried any other solutions in the past? Yes, Workouts. Yes, Dieting. No.
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Awesome. Well, I commend you on making an effort to get in shape. What's nice about our program is that you are learning the practical skill of defending yourself while working out. It is much more fun learning something new while you are exercising rather than just picking things up and setting them down or walking on a treadmill for hours. Not to mention, you have a coach and team around to help hold you accountable to your goals. I never got your name? (Name).
You: Ok, (name). What we normally do is have you come in & try out our program (insert low barrier offer). We’ll talk to you a little bit more about your goals and some ways we can achieve them when you come in. This (offer) gives us the opportunity to see where you’re at and help me make the best program recommendation that I can. The free session also also allows you to try us out without any obligation, just to make sure you like it. Let’s talk about when you’re available to come in for your. Works Days/ Nights. No Job.
You: Okay, great. I have an opening at ___ am/ pm today. Does that work for you? Yes. No.
Okay, Great! Do you know where we are located? (Explain location no matter what). Can I get your Phone number? We will probably give you a call the morning of just to make sure we are still on. Perfect! We've got you down for ___am/pm on the (date). Can't wait to see you then!.
How about either ____ or _____? Yes, _____ works. . No.
Okay, Great! Do you know where we are located? (Explain location no matter what). Can I get your Phone number? We will probably give you a call the morning of just to make sure we are still on. Perfect! We've got you down for ___am/pm on the (date). Can't wait to see you then!.
Okay, when is a time that works better for you? Booked. Not Booked.
Okay, Great! Do you know where we are located? (Explain location no matter what). Can I get your Phone number? We will probably give you a call the morning of just to make sure we are still on. Perfect! We've got you down for ___am/pm on the (date). Can't wait to see you then!.
You: Okay, would it be alright if I called you in a few ____'s just to check in on things? Yes. No.
Sounds good. Well I hope ____ goes well and I look forward to talking to you in a few _____'s..
Alright, Sounds good. Well I hope ____ goes well and I hope to hear back from you when ______. (Things clear up for you)..
You: Okay. (Name), let me ask you, if you liked a program we have for you here and wanted to continue, how would you pay for it? Prospect: Oh, _____ pays for everything.. I wouldn't be able to. .
I'm sorry to hear that. Well, when things change for you, we CERTAINLY would love to have you in! Is there a good time to follow up with you?.
QuestionYou: Okay, sounds like a good deal. Should we have him/ her come with you or can you decide about the membership without him/ her? They can come.. They don't need to come. (I can pay for it and decide on my own). . They SHOULD come, but can't make it. .
You: Okay, great. I have an opening at ___ am/ pm today. Does that work for you? Yes, ____ works. . No.
Okay, Great! Do you know where we are located? (Explain location no matter what). Can I get your Phone number? We will probably give you a call the morning of just to make sure we are still on. Perfect! We've got you down for ___am/pm on the (date). Can't wait to see you then!.
How about either ____ or _____? Yes. No.
Okay, Great! Do you know where we are located? (Explain location no matter what). Can I get your Phone number? We will probably give you a call the morning of just to make sure we are still on. Perfect! We've got you down for ___am/pm on the (date). Can't wait to see you then!.
Okay, when is a time that works better for you? Booked. Not Booked.
Okay, Great! Do you know where we are located? (Explain location no matter what). Can I get your Phone number? We will probably give you a call the morning of just to make sure we are still on. Perfect! We've got you down for ___am/pm on the (date). Can't wait to see you then!.
You: Okay, would it be alright if I called you in a few ____'s just to check in on things? Yes. No.
Sounds good. Well I hope ____ goes well and I look forward to talking to you in a few _____'s..
Alright, Sounds good. Well I hope ____ goes well and I hope to hear back from you when ______. (Things clear up for you)..
You: Okay, great. I have an opening at ___ am/ pm today. Does that work for you? Yes, ___ works. . No.
Okay, Great! Do you know where we are located? (Explain location no matter what). Can I get your Phone number? We will probably give you a call the morning of just to make sure we are still on. Perfect! We've got you down for ___am/pm on the (date). Can't wait to see you then!.
How about either ____ or _____? Yes. No.
Okay, Great! Do you know where we are located? (Explain location no matter what). Can I get your Phone number? We will probably give you a call the morning of just to make sure we are still on. Perfect! We've got you down for ___am/pm on the (date). Can't wait to see you then!.
Okay, when is a time that works better for you? Booked. Not Booked.
Okay, Great! Do you know where we are located? (Explain location no matter what). Can I get your Phone number? We will probably give you a call the morning of just to make sure we are still on. Perfect! We've got you down for ___am/pm on the (date). Can't wait to see you then!.
You: Okay, would it be alright if I called you in a few ____'s just to check in on things? Yes. No.
Sounds good. Well I hope ____ goes well and I look forward to talking to you in a few _____'s..
Alright, Sounds good. Well I hope ____ goes well and I hope to hear back from you when ______. (Things clear up for you)..
Awesome. Well, I commend you on making an effort to get in shape. What's nice about our program is that you are learning the practical skill of defending yourself while working out. It is much more fun learning something new while you are exercising rather than just picking things up and setting them down or walking on a treadmill for hours. Not to mention, you have a coach and team around to help hold you accountable to your goals. I never got your name? (Name).
You: Ok, (name). What we normally do is have you come in & try out our program (insert low barrier offer). We’ll talk to you a little bit more about your goals and some ways we can achieve them when you come in. This (offer) gives us the opportunity to see where you’re at and help me make the best program recommendation that I can. The free session also also allows you to try us out without any obligation, just to make sure you like it. Let’s talk about when you’re available to come in for your. Works Days/ Nights. No Job.
You: Okay, great. I have an opening at ___ am/ pm today. Does that work for you? Yes, ___ Works. . No.
Okay, Great! Do you know where we are located? (Explain location no matter what). Can I get your Phone number? We will probably give you a call the morning of just to make sure we are still on. Perfect! We've got you down for ___am/pm on the (date). Can't wait to see you then!.
How about either ____ or _____? Yes, ___ Works.
Okay, Great! Do you know where we are located? (Explain location no matter what). Can I get your Phone number? We will probably give you a call the morning of just to make sure we are still on. Perfect! We've got you down for ___am/pm on the (date). Can't wait to see you then!.
Okay, when is a time that works better for you? Booked. Not Booked.
Okay, Great! Do you know where we are located? (Explain location no matter what). Can I get your Phone number? We will probably give you a call the morning of just to make sure we are still on. Perfect! We've got you down for ___am/pm on the (date). Can't wait to see you then!.
You: Okay, would it be alright if I called you in a few ____'s just to check in on things? Yes. No.
Sounds good. Well I hope ____ goes well and I look forward to talking to you in a few _____'s..
Alright, Sounds good. Well I hope ____ goes well and I hope to hear back from you when ______. (Things clear up for you)..
You: Okay. (Name), let me ask you, if you liked a program we have for you here and wanted to continue, how would you pay for it? Prospect: Oh, _____ pays for everything.. Answer.
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Awesome! We teach a mixture of Martial Arts that involves the most effective methods for defending yourself including Mauy Thai Kickboxing & Brazilian Jiujitsu which is all based on leverage. Meaning: someone very small can still take on someone very large and strong with the right techniques. If I may ask, what led you to get in contact with us today? Answer. Answer.
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That's great! We've got an amazing culture here. It's not some kind of scary fight-gym or anything like that. It's awesome being around a group of people that all have your best interest at heart. We have people from all walks of life and it's a pretty fun community to be a part of.. Answer. Answer.
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Okay, when is a time that works better for you? Booked. Not Booked.
Okay, Great! Do you know where we are located? (Explain location no matter what). Can I get your Phone number? We will probably give you a call the morning of just to make sure we are still on. Perfect! We've got you down for ___am/pm on the (date). Can't wait to see you then!.
You: Okay, would it be alright if I called you in a few ____'s just to check in on things? Yes. No.
Sounds good. Well I hope ____ goes well and I look forward to talking to you in a few _____'s..
Alright, Sounds good. Well I hope ____ goes well and I hope to hear back from you when ______. (Things clear up for you)..