• Good or Bad? Good. Bad.
  • Does it mention the product. No. Yes.
  • Try and convert to Product review.
  • Leave as it is.
  • Does it sound like a product review. No. Yes.
  • Use the auto review removal tool to get it removed and delete 2nd email from Ecom Elite.
  • Reach out to customer to try and resolve issue and get them to upgrade their rating.

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