SEA marks as completed (check), email is retained as .msg file, if a business record.
Is the email to be forwarded to another team member for a conclusive response?
Yes. No.
Email is forwarded as appropriate and marked as assigned (flag). Team member recieving email must retain all correspodence in .msg file, if a business record.
SEA provides response, marks email as completed (check) email-string is retained as .msg file, if a business record.