iBoske | Specialized E-bike decission tree

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Wouter Hendriksen

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Are you expierencing it during long uphill efforts? Yes. No.
Motors can heat up during hard efforts. To prevent overheating they will cut power in order to keep things cool. You can fit a heat transfer pad in order to reduce heat build up..
Please contact the market service team with a detailed error description.
Does the battery connector look burned? Yes. No.
Battery and motorcable need to be replaced. Please contact your market service..
What bike do you have in front of you? Turbo S/X/FLR. Turbo Levo. Turbo Vado/Como.
Solution.
Unbolt the non-drive side crank and cover and unplug the motor-cable. Are the connector pins intact? Yes. No.
Please update and try again. If problem persists please contact your market service.
Bend the pins back in original position and mount a replacement motor-cable. Does the problem persist? Please contact your market service.
Which Levo is it? Levo Generation 1. Levo Generation 2.
Solution.
What issues are you encountering. Update. Support. Range. Charging. Mechanical. Display.
Solution.
Solution.
Is your bike turned on? No. Yes.
Turn the bike on and try again.
Have you performed an update on the bike? Yes. No.
Update using Turbo Studio.
Have you tried updating with "force motor update" within Turbo Studio. Yes. No.
Try with "force motor update" enabled..
Do you have a Y-cable installed. Yes. No.
Install a Y-cable. Don't have one? Please contact your market service.
Does the bike have a remote? Yes. No.
Do you have the diagnostic tool attached to one end off the Y-cable? Yes. No.
Install the Y-cable on one end off the Y-cable. Don;t have a diagnostic tool? Contact your market service..
Does the walk assist work? Yes. No.
Replace motorcable. Inspect the battery and motorcontact thoroughly for corrosion or bend/damaged connector pins..
Are you using Turbo Studio? Yes. No.
Levo Generation 1 should be updated with Turbo Studio.Download Turbo Studio from service.specialized.com.
Did you replace the motorcable. Yes. No.
Please contact your market service for a replacement motor unit. Please have the framenumber and motor serial number prepared..
Replace motorcable. Inspect the battery and motorcontact thoroughly for corrosion or bend/damaged connector pins..
What issue are you encountering? Login Issues. It crashes. Can't update.
Please use your B2B credentials to log in. If problem persists please contact your market service..
Try again later. If problem persists please contact your market service..
If there is an error shown, please contact the market service with this error code..
Did you replace the motorcable. Yes. No.
Please contact your market service for a replacement motor unit. Please have the framenumber and motor serial number prepared..
Replace motorcable. Inspect the battery and motorcontact thoroughly for corrosion or bend/damaged connector pins..
The support is:. Reduced. Intermitted. Non. Only for 3-5 seconds.
Are you expierencing it during long uphill efforts? Yes. No.
Motors can heat up during hard efforts. To prevent overheating they will cut power in order to keep things cool. You can fit a heat transfer pad in order to reduce heat build up..
Please contact the market service team with a detailed error description.
Did you swap wheels or brake rotor(s)? Yes. No.
Make sure the magnet is mounted at the rear wheel rotor.
Check the speed sensor connector. If everything looks ok, replace speed sensor.
Does the battery connector look burned? Yes. No.
Battery and motorcable need to be replaced. Please contact your market service..
Unbolt the non-drive side crank and cover and unplug the motor-cable. Are the connector pins intact? Yes. No.
Please update and try again. If problem persists please contact your market service.
Bend the pins back in original position and mount a replacement motor-cable. Does the problem persist? Please contact your market service.
Does the problem persist with another battery. Yes. No.
Please download the battery diagnostic tool on service.specialized.com and make an export of the BMS. Send this to your Market Service, through this they can see if the battery is ok..
Did you check tirepressure, chainwear etc? Yes. No.
Range is being influenced by many factors. Temperature, wind, hills et.c have a big impact on the range. Please contact your market service for any advise..
Please clean the drivetrain and pump tires up to adequate pressure .
Have you performed an update on the bike? Yes. No.
Update using Turbo Studio.
Have you tried updating with "force motor update" within Turbo Studio. Yes. No.
Try with "force motor update" enabled..
Does the bike have a remote? Yes. No.
Does the problem persist with another battery. Yes. No.
Please download the battery diagnostic tool on service.specialized.com and make an export of the BMS. Send this to your Market Service, through this they can see if the battery is ok..
Does the walk assist work? Yes. No.
Replace motorcable. Inspect the battery and motorcontact thoroughly for corrosion or bend/damaged connector pins..
Does the problem persist with another charger? Yes. Answer.
Please contact your Market Service team.
Solution.
Did you replace the motorcable. Yes. No.
Please contact your market service for a replacement motor unit. Please have the framenumber and motor serial number prepared..
Replace motorcable. Inspect the battery and motorcontact thoroughly for corrosion or bend/damaged connector pins..
Did you replace the motorcable. Yes. No.
Please contact your market service for a replacement motor unit. Please have the framenumber and motor serial number prepared..
Replace motorcable. Inspect the battery and motorcontact thoroughly for corrosion or bend/damaged connector pins..
Is it a 25 km/h or 45 km/h bike? 25. 45.
Yes.
Yes.
Did you swap wheels or brake rotor(s)? Yes. No.
Make sure the magnet is mounted at the rear wheel rotor.
Check the speed sensor connector. If everything looks ok, replace speed sensor.
Does the problem persist with another battery. Yes. No.
Please download the battery diagnostic tool on service.specialized.com and make an export of the BMS. Send this to your Market Service, through this they can see if the battery is ok..
Did you check tirepressure, chainwear etc? Yes. No.
Range is being influenced by many factors. Temperature, wind, hills et.c have a big impact on the range. Please contact your market service for any advise..
Please clean the drivetrain and pump tires up to adequate pressure .
Does the problem persist with another battery. Yes. No.
Please download the battery diagnostic tool on service.specialized.com and make an export of the BMS. Send this to your Market Service, through this they can see if the battery is ok..
Does the problem persist with another charger? Yes. Answer.
Please contact your Market Service team.
Please contact your Market Service team.
Is it a 25 km/h or 45 km/h bike? 45. 25.
Yes.
Yes.