029 & 030 Decision Tree

Last updated 1 year ago First published 23 April, 2018

English Rating: ALL ages Shortest path: 7 nodes Longest path: 11 nodes Possible solutions: 14
Transcription
  • Is this a FCA Brand Vehicle. No. Yes.
  • Is it a large vehicle? No. Yes.
  • Is it for Service / Wear parts type work where we can turn it round in one day? Yes. No.
  • Advise customer we are booking form xxx Months away and give them alternative dealer details.
  • Is there any chance this could include warranty or recall work? No. Yes.
  • Advise customer we are booking from xxx Months away and give them alternative dealer details.
  • Take on the work but check lead time on large vehicle planner first and only book in line with this.
  • Is it a Jeep / Alfa / Chrysler? No. Yes.
  • Take on the work as per normal.
  • Is there any chance this could include warranty or recall work? No. Yes.
  • Advise customer we are booking from xxx Months away and give them alternative dealer details.
  • Take on the work as per normal.
  • Is this a Peugeot Vehicle? No. Yes.
  • Is this a Boxer based vehicle? No. Yes.
  • Take on the work but check lead time on large vehicle planner first and only book in line with this.
  • Take on the work as per normal.
  • Is the work required service / wear parts / MOT Type work. Yes. No.
  • Is this retail work where the customer is paying us directly? No. Yes.
  • Take on the work as per normal.
  • Is there a chance it could become a long painful process to get paid or any other complications? No. Yes.
  • Seek advice from Service Manager before taking on.
  • Take on the work as per normal.
  • Is the remuneration from this work worth the hassle it may give us? No. Yes.
  • Seek advice from Service Manager before taking on work.
  • Is there a chance that it could become a long and painful process to get paid or any other complications? No. Yes.
  • Seek advice from Service Manager before taking on work.
  • Take on the work as per normal.

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