Is it a Non-Formulary or an Narcotic Med.
Yes. No.
Narcotic or Non-Formulary.
Narcotic. Non-formulary.
Member to Call Prescriber for RxPA submission.
Have existing PA on file.
Yes . No.
Can process override.
Member to Call Prescriber for RxPA submission, go back to top of tree and answer NO to NF/Narc question.
Drug has been Lost, Stolen or Vacation Overrride needed.
Lost. Stolen. Vacation Override.
Check if already given a Replacement Med Override this calendar year, IEHP allows two.
Yes , Two Overrides already done this year. No, <2 overrides done this year.
Member to Call Prescriber for RxPA submission.
Can process based on Days Supply Restrictions.
Maintenance Meds. Non-Maintenance Med.
90 days.
30 days.
Police Report Filed?
NO, Report filed . Yes, report filed.
Member to call police and report the Stolen medications and then call back to IEHP for override.
Process Override .
<=7 days prior to Vacation.
Yes. No more than 7 days .
Call back when <=7 days to Vacation date.
How long Member plans to be gone.
<30 days. 31 or more days .
Process Override.
> 60 days.
Yes. No .
Can only process 60 days supply for non maintenance meds, residency requirement for IEHP.