Call Opening .... Good (morning/afternoon/evening)! My name is ____. How may I assist you today?
Appointment Booking. Caller wanted to Ask Question. Caller following Up with Result / approval .
Provide Answer to the Question.
Send Email.
I can see on the Screen that you are calling for (Brand) ?
Burjeel.
Which Branch of Burjeel ?
Burjeel Hospital Abu Dhabi. Burjeel Shahama.
Sample only.
Which Department or Speciality of the doctor ?
Emergency. Family Medicine.
Emergency Section Does Not Require appointment Booking it was based on the Case and first come first serve basis.
I want to Go to Emergency Section. Idont Want to Go to Emergency.
Suggest Family Medicine.
Emergency Section is on the Back side entrance Do ineed to see you there.
Yes ill go to Emergency . I want Another Clinic.
Is There Anything i can Assist you today (Track the Walk in for Emergency ).
Nothing Else. I have another Inquiry.
Thank you for Choosing VPS HEALTH CARE (Track the Walk In).
Start again from the top.
Ask which part or the body requires medical attention.
Skin. General Case or Unsure of the Symtoms.
Is it a Skin condition or a cut.
Skin Condition. Its A Cut.
Book Appointment to Dermatology.
Is it Bleeding or Life threatening or Not.
Bleeding and Life Threathening. Non Life threathening but required stiches.
Ask the Patient to Dial 998.
Go To Emergency.
Family Medicine is Available or Not.
Family Medicine is Available. Family Medicine is Not Availeable.
Adviced to come as walk In.
Send to Emergency.
Ask first time in burjeel or not.
First Time Ask for the Insurance Card . Not First time.
Ask if the Issurance Card is covered.
Insurance Card is Accepted. Insurance Card is not covered.
Provide the Schedule walk in of the Doctors and the Required documents ( i will list the List of requirements here (Track the walk in ) .
Guest willing to pay cash - 400 AED.
No. Yes.
Check Other Branch Accepted Insurance Card.
Track the Walk In .
Check the Insurance if still covered or the Last Visit of the Patient.
Still Covered or Visited just couple of days ago only. Not covered any More.
Provide the Schedule of the Doctors for Walk in Family Meds and Track the Walk In.