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Customer DIals IVR

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Last updated 7 years ago

First published 07 August, 2017

English Rating: Above 18 Shortest path: 3 nodes Longest path: 13 nodes Possible solutions: 9

John Person

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Customer is told that the menu options have changed. They are reminded that they can make payments, sign up for AutoPay and see account information at torranceca.gov/utilitybilling. They are also informed that our phone system cannot take partial payments.. Press 1 if you are not a current City of Torrance customer or of you do not have your account number. . Press 2 if you have a City of Torrance account number.
Customer is transferred directly to agent.
Please enter your account number. Customer enters account number.
Please enter your street number. Customer enters street number.
Is the information you entered correct? Customer Dials 2 (No). Customer Dials 1 (Yes).
Customer is returned to the "Enter Account number" option..
Customer is taken to Main Menu. To make a payment, press 1. For account information press 2 . For information on where to send a payment or where to make a payment in person, press 3. To open or close an account, press 4. To report an emergency, press 5.
Customer is transferred to an agent.
Customer is transferred to an agent.
Customer is provided their balance, information on their last payment and next payment due.. Press 1 to make a payment with a credit or debit card. Press 2 to make a payment with a check.
Customer is prompted to enter their credit card information. Once accepted, they are provided with a confirmation number. This is the same number format that would be generated if they had made their payment online or over the phone with an agent..
Customer is prompted to enter their check payment (ACH) information. Once accepted, they are provided with a confirmation number. This is the same number format that would be generated if they had made their payment online or over the phone with an agent..
Customer is provided their current balance, last payment information, next payment information (amount and due date).. Press 9 to return to the previous menu. Press 0 to speak to a customer service representative.
Customer is returned to the main menu. .
Customer is transferred to an agent..
Customer is provided the City of Torrance PO BOX address for mailing payments and the City Hall address for walk-in and drop-off payments.. Press 9 to return to the previous menu. .
Customer is returned to the main menu.