Great! Before we get started on resolving your issue, May I first confirm your first & last name?
Correctly Verified First and Last Name. Incorrectly Verified First and Last Name.
Next, can you please verify the last 4 of your SSN?
Correctly Verified SNN. Incorrectly Verified SSN.
Transition to email. Send the macro: Account Info: Unverified Account Recovery - 3 Misses..
Next, can you please verify your DOB.
Correctly Verified DOB. Incorrectly Verified DOB.
Transition to email. Send the macro: Account Info: Unverified Account Recovery - 3 Misses..
Next, can you please verify the full email we have on file?
Correctly Verified Email. Incorrectly Verified Email.
Proceed with helping the customer with their inquiry.
You must ask and receive the following verification questions:.
Last 3 Digits of Robinhood Debit Card. Month/Year CXstarted with Robinhood.
Did they correctly verify?
Correctly Verified. Miss.
Proceed with helping the customer with their inquiry.
Transition to email. Send the macro: Account Info: Unverified Account Recovery - 3 Misses..
Did they correctly verify?
Correctly Verified. Miss.
Proceed with helping the customer with their inquiry.
Transition to email. Send the macro: Account Info: Unverified Account Recovery - 3 Misses..
You must ask and receive the following verification questions:.
Please Provide your zip code we have on file.
Customer can provide a second response, “Would you have an additional zip on file?”.
Correctly Verifies. Miss.
Transition to email. Send the macro: Account Info: Unverified Account Recovery - 3 Misses..
Last 4 digits of the Account Number of a linked bank account.
Correctly Verifies. Miss.
Proceed with verification.
Transition to email. Send the macro: Account Info: Unverified Account Recovery - 3 Misses..